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Topic: Network Connectivity

Problem: Network is slow; timeouts are occurring; I cannot connect to my node

1. Checks to Perform

Use ICMP-based traceroute in one of these ways:
Issue 'tracert' from a Windows host
Issue 'traceroute -I' from a Linux host
Issue 'traceroute -P icmp' from a BSD or Mac host

To check which IP which your request is sent from, issue 'telnet'. Note that this service is sometimes unavailable.

2. Possible Solutions

If a traceroute doesn't help you solve the problem, please send the following information to Support:

1) Description of the issue (e.g. latency, packet loss, slow access, no access)
2) Source IP of client server (queried as follows: 'telnet')
3) Destination IP of unreachable server
4) Service attempted (e.g. tcp/udp, port, application like https, snmp, ssh)
5) ICMP-based traceroute from client to server
6) ICMP-based traceroute from server to client

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